Column: Trade off for smarter tech? Forfeit real human interaction Human interaction

I can remember when the idea was discussed that computers would cause the unemployment of office and factory workers.

While there are certainly instances, particularly in industry, where a robot has been installed to work through the night or over the weekend, in most cases, the opposite has more often been the case. Computers have done what they were designed to do — they have created efficiency rather than massive unemployment.

A recent phone call to a bank did, however, remind me of the removal of the personal touch that technology can create. In this case, an automated female voice greeted me and gave me six or seven options. When I selected the one I wanted, the same automated voice gave me more options.

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